Email & Chat Triage AI
Replace inbox chaos with structured, actionable workflows
AI classifies messages, summarizes threads, extracts key values, suggests replies, and auto-forwards to the right system or person. Paired with human review for safe, reliable, scalable support.
What it can do
Message Classification
Automatically categorize emails and messages by type, urgency, and department
Thread Summarization
Generate concise summaries of long email threads and conversations
Key Value Extraction
Extract prices, dates, addresses, quantities, and other critical data
Suggested Replies
AI-generated response suggestions based on context and history
Auto-Forwarding
Route messages to the right system, team, or person automatically
Urgent Message Flagging
Identify and escalate high-priority or high-risk messages
Perfect for
See how teams are using Email & Chat Triage AI to automate their operations.
- Dispatch inbox triage
- Customer support automation
- Vendor communication routing
- Maintenance request handling
- Sales inquiry processing
Human-in-the-Loop Controls
Every workflow includes built-in review queues, approval steps, and confidence thresholds. Your team stays in control while AI handles the heavy lifting.
Built on proven technology
Ready to see Email & Chat Triage AI in action?
Schedule a personalized demo to see how it can transform your workflows.